We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence.
Focuses on efficient, quality onboarding, execution and scale, as well as continuous improvement, best practices and consultancy. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Professional Services Engineers (PSEs) and Customer Success Managers (CSMs) to ensure our customers are meeting their success criteria for the platform.
This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication and provide comprehensive status reporting to the customer and NSC Global leadership. Ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives. Understanding and ability to create financial forecasts is needed.
The Global Director of Program Management is a leadership role responsible for overseeing and driving the successful delivery of both strategic programs and enterprise projects. The Director will lead a team of Program and Project Managers, ensuring consistency, transparency, and efficiency across all customer engagements and internal strategic initiatives. This role works closely with leadership to establish best practices and a top-tier engagement model.
You will play a critical role in ensuring the successful onboarding and implementation of our new clients leading a team of Implementation Managers. Your leadership will be pivotal in managing client escalations, fostering strong relationships, and ensuring our implementation processes contribute to rapid time-to-revenue and a positive client experience.
Responsible for delivering our most complex changes through your own co-ordination or through supporting a team of Project or Change Managers to deliver impactful improvements across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.
Lead implementation of open contracting in the region by designing and implementing targeted open contracting projects to secure political, policy and practical changes to public procurement processes. Advocate for change by building relationships with stakeholders and engaging new high profile targets. Expand OCP’s network and community in Asia and the Pacific to build lasting capacities and meaningful engagements with relevant stakeholders.
The Fortune 100 financial services client is seeking a Card Implementation Manager to oversee and manage simple and complex virtual card implementation projects for their banking partner. You'll analyze customer data, manage card implementations, engage with clients, complete program setups, support clients during the launch of their program, identify gaps, manage intake requests from Salesforce, and challenge legacy processes.
Collaborate with clients, sales teams, and product managers to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation to ensure project milestones are met on time and within budget. Coordinate with internal teams to assign tasks and responsibilities, ensuring clear communication and accountability. Monitor project progress, track key performance indicators, and identify and mitigate risks and issues.